{"id":18941,"date":"2023-05-17T15:21:59","date_gmt":"2023-05-17T18:21:59","guid":{"rendered":"https:\/\/blog.fromdoppler.com\/?p=18941"},"modified":"2024-01-29T17:57:45","modified_gmt":"2024-01-29T20:57:45","slug":"que-consultas-deberia-responder-tu-chatbot","status":"publish","type":"post","link":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/","title":{"rendered":"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-18942\" src=\"https:\/\/fromdoppler.com\/blog\/wp-content\/uploads\/20210517-Blog-Jivochat.png\" alt=\"consultas-chatbot\" width=\"2918\" height=\"1252\" srcset=\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png 2918w, https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat-300x129.png 300w, https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat-1024x439.png 1024w, https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat-768x330.png 768w, https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat-600x257.png 600w, https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat-1536x659.png 1536w, https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat-2048x879.png 2048w\" sizes=\"auto, (max-width: 2918px) 100vw, 2918px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Los <strong>Chatbots<\/strong> se crearon para dar a los consumidores respuestas automatizadas que agilicen el Servicio al Cliente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Seg\u00fan informaci\u00f3n difundida por Comm100, cada chat que responde una de estas Inteligencias Artificiales representa un <\/span><b>ahorro de 0,70 centavos de d\u00f3lar<\/b><span style=\"font-weight: 400;\">. Adem\u00e1s, est\u00e1n disponibles con atenci\u00f3n 24\/7, por lo que en varios sentidos son una mejor inversi\u00f3n que los agentes humanos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hay que decir que tambi\u00e9n pueden servir como un filtro para el Servicio al Cliente y trabajar en conjunto con agentes humanos, as\u00ed estos solo atender\u00e1n las consultas que realmente requieran <\/span><b>soluciones complejas<\/b><span style=\"font-weight: 400;\">; esto significa que los Chatbots ayudan a aumentar la productividad de las horas-persona.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pero, aunque sepan para qu\u00e9 sirven y cu\u00e1les son sus beneficios, muchas marcas siguen teniendo dudas sobre <\/span><b>el tipo de consultas que deber\u00eda poder responder un Chatbot<\/b><span style=\"font-weight: 400;\">. Justamente de eso hablaremos ahora.<\/span><\/p>\n<h2><b>Informaci\u00f3n sobre productos o servicios, env\u00edos y m\u00e9todos de pago<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Hoy los Chatbots son utilizados como una herramienta de ventas, as\u00ed que si tienes una <\/span><strong><a href=\"https:\/\/www.jivochat.mx\/blog\/ecommerce\/como-hacer-una-tienda-en-linea.html?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=fromdoppler\">Tienda en l\u00ednea<\/a><\/strong><span style=\"font-weight: 400;\"> (o est\u00e1s pensando en abrir una), tu Chatbot deber\u00eda poder responder todo tipo de consultas acerca de tus productos y aspectos relacionados con <\/span><a href=\"https:\/\/fromdoppler.com\/blog\/envios-internacionales\/\"><b>canales de env\u00edo y m\u00e9todos de pago<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La forma indicada para dar una respuesta satisfactoria es simplemente responder lo que los clientes preguntan y ofrecer ayuda adicional:<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&#8211;<\/span> <i><span style=\"font-weight: 400;\">Hola! Quisiera saber si aceptan PayPal<\/span><\/i><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&#8211;<\/span> <i><span style=\"font-weight: 400;\">\u00a1Hola! S\u00ed, aceptamos PayPal. \u00bfPuedo ayudarte a agilizar tu compra?<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Tu Chatbot deber\u00eda poder responder los m\u00e9todos de env\u00edo disponibles y el costo de cada uno, as\u00ed como ciertas caracter\u00edsticas de cada m\u00e9todo de pago.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Con respecto a los productos y servicios, esta es informaci\u00f3n b\u00e1sica que deber\u00eda poder dar:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Precio,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dimensiones,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peso del paquete,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Caracter\u00edsticas,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requerimientos,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compatibilidad,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Variantes del producto.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Esta es solo una idea, los entregables de cada marca hacen que var\u00ede el tipo de informaci\u00f3n que deber\u00eda manejar el Chatbot. Pero, en l\u00edneas generales, debe <\/span><b>tener la capacidad de conversar acerca de cualquier producto<\/b><span style=\"font-weight: 400;\">, esto a pesar que cada uno est\u00e9 perfectamente descrito en el Sitio Web.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Algunas marcas deciden compartir a trav\u00e9s del chat enlaces en los que el cliente puede encontrar la informaci\u00f3n deseada. Esto se recomienda m\u00e1s para <\/span><b>temas t\u00e9cnicos relacionados con el Soporte al Cliente<\/b><span style=\"font-weight: 400;\">, las consultas sobre productos y compras tienen mejor efecto si son respondidas de forma concisa.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Considera que muchos de los mejores programas de CRM se pueden integrar con Chatbots para que puedas registrar cualquier interacci\u00f3n de un cliente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As\u00ed que si alguien hace preguntas espec\u00edficas sobre un producto, puedes registrarlo en tu CRM y as\u00ed tener un perfil m\u00e1s completo acerca de este prospecto o cliente.<\/span><\/p>\n<h2><b>Aspectos t\u00e9cnicos sobre tus productos o servicios<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">El correcto uso de tus productos y servicios es clave para la Experiencia del Cliente, una manera de facilitar esto es programando tu Chatbot para que pueda responder a ciertas dudas o inquietudes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adem\u00e1s, la Atenci\u00f3n al Cliente es un canal por el cual los consumidores reportan dudas y quejas, as\u00ed que si bien tu Chatbot no podr\u00e1 solucionarlo todo, debe servir como una <\/span><b>primera l\u00ednea de atenci\u00f3n<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En algunos negocios, el <\/span><strong><a href=\"https:\/\/www.jivochat.es\/blog\/herramientas\/chatbot-que-es-como-funciona-whatsapp.html?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=fromdoppler\">Chatbot<\/a><\/strong><span style=\"font-weight: 400;\"> tambi\u00e9n servir\u00e1 como un receptor de solicitudes t\u00e9cnicas que luego ser\u00e1n <\/span><b>atendidas y solventadas por el equipo capacitado<\/b><span style=\"font-weight: 400;\"> para ello.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Algunos Chatbots funcionan como una especie de <\/span><b>FAQ interactivas<\/b><span style=\"font-weight: 400;\">, pueden ser muy \u00fatiles para consultas simples como por ejemplo:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mi equipo no enciende \u00bfqu\u00e9 puedo hacer?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No puedo ingresar a mi cuenta de usuario<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">El equipo hace ruidos extra\u00f1os<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00bfD\u00f3nde est\u00e1 el servicio t\u00e9cnico m\u00e1s cercano?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Las preguntas var\u00edan entre cada negocio, pero la esencia es la misma, dar respuesta a asuntos t\u00e9cnicos simples.<\/span><\/p>\n<h2><b>Comentarios poco amables<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">T\u00e9cnicamente, este tipo de comentarios no son una consulta, sino m\u00e1s bien una descarga ante una consulta o un asunto que sali\u00f3 mal.<\/span><\/p>\n<blockquote>\n<p><span style=\"font-weight: 400;\">Seg\u00fan cifras de PWC, <\/span><b>75% de los consumidores prefieren ser atendidos por una persona real<\/b><span style=\"font-weight: 400;\">. Esto se debe a que muchos de ellos <\/span><b>han vivido experiencias frustrantes<\/b><span style=\"font-weight: 400;\"> con un Chatbot.<\/span><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">Algunos clientes pueden descargar su frustraci\u00f3n con el Chatbot, pero all\u00ed hay una perfecta oportunidad de redenci\u00f3n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Puedes programar al Chatbot para que luego de preguntas o comentarios ofensivos responda conecto al consumidor con un agente, o con un formulario de queja. La idea es que el consumidor se sienta realmente importante para la marca y que el Chatbot nunca fue la \u00fanica manera de conectar con la misma.<\/span><\/p>\n<h2><b>Solicitud de hablar con un agente<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Por \u00faltimo, algo muy importante que deber\u00eda poder responder tu Chatbot es a alguien que quiere hablar con un agente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Como ya dijimos, a pesar de lo realmente inteligente que es la <\/span><strong><a href=\"https:\/\/fromdoppler.com\/blog\/inteligencia-artificial-para-marketing-digital\/\">Inteligencia Artificial<\/a><\/strong><span style=\"font-weight: 400;\">, el toque humano no tiene sustituci\u00f3n para los clientes. As\u00ed que tu Chatbot deber\u00eda conectar a las personas con las que chatea con un agente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si no hay ninguno disponible por asuntos de fecha u hora, puede <\/span><b>ofrecer un formulario de <\/b><b><i>callback<\/i><\/b><span style=\"font-weight: 400;\"> o un <\/span><b>contacto v\u00eda Correo Electr\u00f3nico<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Herramientas de chat en vivo como JivoChat cuentan con Chatbots como primera l\u00ednea de respuesta pero permiten a los agentes de chat entrar a la conversaci\u00f3n en cualquier momento y responder cualquier duda.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ten en cuenta esto al momento de elegir o programar tu Chatbot y as\u00ed har\u00e1s un mejor uso de este recurso de Servicio al Cliente.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.<\/p>\n","protected":false},"author":91,"featured_media":18942,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1456,730,9,1690,1866],"tags":[1457,1531,1732,874],"class_list":["post-18941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot","category-ecommerce","category-marketing","category-marketing-digital","category-tendencias-mkt","tag-chatbot","tag-inteligencia-artificial","tag-inteligencia-artificial-aplicada-al-marketing","tag-marketing-digital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot? - Doppler Blog<\/title>\n<meta name=\"description\" content=\"\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot? - Doppler Blog\" \/>\n<meta property=\"og:description\" content=\"\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Doppler Blog | Automation Marketing\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DopplerEmailMarketing\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-17T18:21:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-29T20:57:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fromdoppler.com\/blog\/wp-content\/uploads\/20210517-Blog-Jivochat.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2918\" \/>\n\t<meta property=\"og:image:height\" content=\"1252\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ennio Castillo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@fromdoppler\" \/>\n<meta name=\"twitter:site\" content=\"@fromdoppler\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ennio Castillo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\"},\"author\":{\"name\":\"Ennio Castillo\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/#\/schema\/person\/3547ebabb439973c5f457641e5ebaece\"},\"headline\":\"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot?\",\"datePublished\":\"2023-05-17T18:21:59+00:00\",\"dateModified\":\"2024-01-29T20:57:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\"},\"wordCount\":936,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png\",\"keywords\":[\"Chatbot\",\"inteligencia artificial\",\"inteligencia artificial aplicada al marketing\",\"Marketing Digital\"],\"articleSection\":[\"Chatbot\",\"E-commerce\",\"Marketing\",\"Marketing Digital\",\"Tendencias de Marketing\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\",\"url\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\",\"name\":\"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot? - Doppler Blog\",\"isPartOf\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png\",\"datePublished\":\"2023-05-17T18:21:59+00:00\",\"dateModified\":\"2024-01-29T20:57:45+00:00\",\"description\":\"\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.\",\"breadcrumb\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage\",\"url\":\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png\",\"contentUrl\":\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png\",\"width\":2918,\"height\":1252,\"caption\":\"consultas-chatbot\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/fromdoppler.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/#website\",\"url\":\"https:\/\/fromdoppler.com\/blog\/\",\"name\":\"Doppler Blog | Automation Marketing\",\"description\":\"Automation Marketing Blog\",\"publisher\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fromdoppler.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/#organization\",\"name\":\"Doppler\",\"url\":\"https:\/\/fromdoppler.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/doppler8597.jpg\",\"contentUrl\":\"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/doppler8597.jpg\",\"width\":866,\"height\":650,\"caption\":\"Doppler\"},\"image\":{\"@id\":\"https:\/\/fromdoppler.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/DopplerEmailMarketing\",\"https:\/\/x.com\/fromdoppler\",\"https:\/\/www.instagram.com\/fromdoppler\/\",\"https:\/\/www.youtube.com\/user\/FromDoppler\",\"https:\/\/www.linkedin.com\/company\/228261\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/#\/schema\/person\/3547ebabb439973c5f457641e5ebaece\",\"name\":\"Ennio Castillo\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/fromdoppler.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3a682e93e1f64d3da4131420948f1db4f2881ddc72ff8785e7058e6faaf71f5d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3a682e93e1f64d3da4131420948f1db4f2881ddc72ff8785e7058e6faaf71f5d?s=96&d=mm&r=g\",\"caption\":\"Ennio Castillo\"},\"url\":\"https:\/\/fromdoppler.com\/blog\/author\/ecastillo\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot? - Doppler Blog","description":"\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/","og_locale":"es_ES","og_type":"article","og_title":"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot? - Doppler Blog","og_description":"\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.","og_url":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/","og_site_name":"Doppler Blog | Automation Marketing","article_publisher":"https:\/\/www.facebook.com\/DopplerEmailMarketing","article_published_time":"2023-05-17T18:21:59+00:00","article_modified_time":"2024-01-29T20:57:45+00:00","og_image":[{"width":2918,"height":1252,"url":"https:\/\/fromdoppler.com\/blog\/wp-content\/uploads\/20210517-Blog-Jivochat.png","type":"image\/png"}],"author":"Ennio Castillo","twitter_card":"summary_large_image","twitter_creator":"@fromdoppler","twitter_site":"@fromdoppler","twitter_misc":{"Escrito por":"Ennio Castillo","Tiempo de lectura":"5 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#article","isPartOf":{"@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/"},"author":{"name":"Ennio Castillo","@id":"https:\/\/fromdoppler.com\/blog\/#\/schema\/person\/3547ebabb439973c5f457641e5ebaece"},"headline":"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot?","datePublished":"2023-05-17T18:21:59+00:00","dateModified":"2024-01-29T20:57:45+00:00","mainEntityOfPage":{"@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/"},"wordCount":936,"commentCount":0,"publisher":{"@id":"https:\/\/fromdoppler.com\/blog\/#organization"},"image":{"@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png","keywords":["Chatbot","inteligencia artificial","inteligencia artificial aplicada al marketing","Marketing Digital"],"articleSection":["Chatbot","E-commerce","Marketing","Marketing Digital","Tendencias de Marketing"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/","url":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/","name":"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot? - Doppler Blog","isPartOf":{"@id":"https:\/\/fromdoppler.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage"},"image":{"@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png","datePublished":"2023-05-17T18:21:59+00:00","dateModified":"2024-01-29T20:57:45+00:00","description":"\u00bfNecesitas programar tu Chatbot? Aprende a automatizar las consultas de tus clientes gracias a la Inteligencia Artificial.","breadcrumb":{"@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#primaryimage","url":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png","contentUrl":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png","width":2918,"height":1252,"caption":"consultas-chatbot"},{"@type":"BreadcrumbList","@id":"https:\/\/fromdoppler.com\/blog\/que-consultas-deberia-responder-tu-chatbot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/fromdoppler.com\/blog\/"},{"@type":"ListItem","position":2,"name":"\u00bfQu\u00e9 consultas deber\u00eda responder tu Chatbot?"}]},{"@type":"WebSite","@id":"https:\/\/fromdoppler.com\/blog\/#website","url":"https:\/\/fromdoppler.com\/blog\/","name":"Doppler Blog | Automation Marketing","description":"Automation Marketing Blog","publisher":{"@id":"https:\/\/fromdoppler.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fromdoppler.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/fromdoppler.com\/blog\/#organization","name":"Doppler","url":"https:\/\/fromdoppler.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fromdoppler.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/doppler8597.jpg","contentUrl":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/doppler8597.jpg","width":866,"height":650,"caption":"Doppler"},"image":{"@id":"https:\/\/fromdoppler.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/DopplerEmailMarketing","https:\/\/x.com\/fromdoppler","https:\/\/www.instagram.com\/fromdoppler\/","https:\/\/www.youtube.com\/user\/FromDoppler","https:\/\/www.linkedin.com\/company\/228261"]},{"@type":"Person","@id":"https:\/\/fromdoppler.com\/blog\/#\/schema\/person\/3547ebabb439973c5f457641e5ebaece","name":"Ennio Castillo","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fromdoppler.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3a682e93e1f64d3da4131420948f1db4f2881ddc72ff8785e7058e6faaf71f5d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3a682e93e1f64d3da4131420948f1db4f2881ddc72ff8785e7058e6faaf71f5d?s=96&d=mm&r=g","caption":"Ennio Castillo"},"url":"https:\/\/fromdoppler.com\/blog\/author\/ecastillo\/"}]}},"jetpack_featured_media_url":"https:\/\/blog.fromdoppler.com\/wp-content\/uploads\/20210517-Blog-Jivochat.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/posts\/18941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/users\/91"}],"replies":[{"embeddable":true,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/comments?post=18941"}],"version-history":[{"count":5,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/posts\/18941\/revisions"}],"predecessor-version":[{"id":18947,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/posts\/18941\/revisions\/18947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/media\/18942"}],"wp:attachment":[{"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/media?parent=18941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/categories?post=18941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fromdoppler.com\/blog\/wp-json\/wp\/v2\/tags?post=18941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}